iPhone & Android: GivePulse Mobile App 2.0!

We are excited to introduce you all to our new mobile downloadable iOS and Android app. The GivePulse Mobile App 2.0 comes packed with additional capabilities to allow a seamless search and discovery process for events and groups, an easier tracking experience for community engagement, and a consolidated inboxing system to organize all communication on the go!

Screens: These are some screenshots of the mobile app.

These screenshots of our mobile app include: the list/map view, details view, and dashboard view.

We designed and developed this GivePulse iOS/Android app for Volunteers, Members and Administrators (who can use its inboxing feature to communicate with their volunteers).  The mobile app is supported to work on iOS and Android devices (phones and tablets). On this post, we will focus our energy sharing key areas we think is important for all users!

Fun Fact: We currently have 2 downloadable apps in both the iTunes and Google Play store. One is for individuals (volunteers or members of organizations to browse and track their engagement, and we recommend admins to use it for communication). This is the focus of the blog post. The other one, called GivePulse Sign-In (is meant specifically for admins, checkin attendants, or site leads to sign-in individuals on the go or in kiosk-mode so volunteers can walk up to sign-in or even clock in/out).

Login

When using the new GivePulse Mobile App 2.0, users will have a few options to login or authenticate as shown below:

Login: We have multiple types of authentication methods to streamline login

Register if you don’t have an account or use existing authentication methods.

Over the course of the past year, this is by-far the biggest improvement to our mobile downloadable app. As shown on the left, we now include multiple authentication options (namely Single Sign On) to support the diverse set of users GivePulse supports. With these abilities, we are able to ensure our enterprise clients can encourage their communities to log in with existing credentials. This will protect them from duplication of data, accounts and a number of different security factors. We believe having these options will provide a single access point for all users to login seamlessly.

Fun Fact: You can login to any of the options available (Email, Facebook, Google and SSO). If there are multiple accounts created, these accounts can be merged together so all authentication methods end up on the same account/profile. In the case you want to register without using the existing authentication methods, you can press the “Register” option at the top. This workflow will drop you into a few steps to complete.

Navigation

When logged in successfully, you will be able to see the following at the bottom navigation (these options appear at the top for android):

Navigation: Shows the primary options for mobile navigation

As shown above, these are what we believe are the most important menu options to help navigate in the app. You can tap on any of the following –

  1. Search: Allows the end user to browse and search for regional events and groups to register or become a member of
  2. Dashboard: Pulls together a list of groups you are a member of, upcoming events registered to, previously attended events, etc., This can be used as a quick way to track and confirm your engagement
  3. Add Impact: Allows individuals to track their engagement. If their administrator decides to ask additional questions or specific details of the activity, these will be populated too
  4. Inbox: Allows individuals to communicate back and forth within the app. People who receive messages will get push notifications every single time there is a new message
  5. Profile: Pulls together a list of details to summarize the individual’s engagement in the community

Search & Browse

On the “search” experience, you will immediately access a map/list view of local events and groups in your region.

Fun Fact: If you decide you want to search a larger radius, you can “pinch” the screen so that it will zoom in or out. Pinching will also increase the search radius too! Note, we haven’t launched in all the cities yet, but we do anticipate to do so with your help!

View: Displays map pin that you can select to see more details.

You can zoom in and out on the map and click on the pins to see more details of the events or groups.

List/Map View: Shows items you can interact with and see more details.

You can drag and drop the list view which is overlaid on the map and interact with both views together.

The map and list views are interactive, meaning users can drag up and down the list view and see a whole map view in the background. Users can also choose to browse through the normal list view without the map. Whenever there is a specific event or group of interest, the user can tap more to see the details. A modal will be displayed to show some details of the event.

Dashboard

Dashboard: View Groups you are member of

Screenshot of how it looks viewing groups from the dasbboard.

In the case, the user has existing memberships or groups they are a interested in, they can navigate to the “dashboard” shown on the right.

The dashboard helps aggregate together the groups and events the individual is associated with. This will  make it easier for the user to quickly access these on the go.

In many instances, an individual primarily will use the app to register to an event, join a group or discover new experiences. Beyond this, the secondary actions include tracking one’s engagement and interacting with those on the platform to organize the logistics of the events.

Add Impact

As shown below, you are able to search and select organizations to track your engagement (be it service hours or other outputs):

Add Impact: Track your engagement

Shows a list of potentially required areas sections, like Group, Event, Date and the outputs that help tell the story.

This workflow will continue to evolve as we learn more about its usage. With this in mind, we anticipate adding new enhancements in upcoming versions to streamline the tracking process.

Now moving forward, individuals can leverage the mobile app to track their engagement on the go. Since we encourage accurate data tracking, there is a workflow established which requires users to fill in the basic information: e.g., the group has to exist, an event is optionally associated (and dependent on the group admin’s setting), and the date and outputs must be inputted to go to the next screen.

Fun Fact: There are potentially additional questions the admin can add into the workflow, like adding qualitative custom fields. For example, when administrators want to add reflection questions or a scale to determine user feelings or sentiment, custom fields  can be applied to the workflow too.

 

Inbox

Inbox: Shows a list of conversations you might have

Inbox: Pulls all the communication you are having within the app so simplify messaging on the go.

We conclude this post by introducing you to the Inbox! The mobile downloadable app now has an inbox that can organize all your conversations on the go.

For example, if you were a volunteer who reached out to the organizer and wanted more details on the event, you can now do this within the app. Or, if you were an admin, responding back to volunteer questions, or doing message blasts with all your constituents, you can now do so again on the mobile app!

The inbox benefits individual volunteers and the administrators. With this in mind, we recommend all GivePulse users to download the app to manage conversations to improve response rates.

Fun Fact: If you receive a message, you will be notified by a Push Notification…way better than an email and it is free from SMS charges!

We believe the inbox will be a great foundation to let all users respond back in a efficient manner.

Splash screen for the mobile app

Generic splash screen which we will change from time to time

And there you go, that’s a skinny! From the search experience to the inbox experience, we have rewritten our existing app with a 2.0 release. There is still waaaaayyy more to come and we are excited to give you a glimpse of version 2.0. Hopefully we have also given you a few hints towards what may be coming soon on our roadmap! For those who want to be a part of the roadmap, please contact our product team at product@givepulse.com 

Remember, there are 2 apps we support: 1) predominantly for volunteers, which this blog describes, and 2) another focused on allowing admins and event managers to track who signed in or as a way to expose a kiosk mode to allow people to “clock in and out”.

We continue our goals to innovate in this space. We believe with these new additions, we are one step closer to help our partners understand their impact in the community!

And… if the above was too long to read…

TL;DR

Below are a few of the benefits to using the iOS or Android downloadable app.
Volunteer, Member, Participant, Registrant
  • Login (Gmail, Facebook, email or even Single Sign On – your institution or business’s internal authentication/sign in method)
  • Discover, browser and search events and groups to join
  • Register or cancel registration of events
  • Answer custom fields or questions requested by admins
  • Review profile and manage your Dashboard of events and memberships
  • Manage events you are registered to (Dashboard)
  • Oversee your memberships (Dashboard)
  • Communicate and message people (Inbox)
  • Contact the organizer, planner or admin
  • Add impact (service hours & reflection) to any group or event

To download the iOS app for volunteers: https://itunes.apple.com/us/app/givepulse/id633874815

To download the Android app for volunteers: https://play.google.com/store/apps/details?id=com.givepulse.givepulse

Note (we advise admins to download both apps) –

To download the iOS app for admins: https://itunes.apple.com/us/app/givepulse-signin/id1197626692?ls=1&mt=8

The download the Android app for admins: https://play.google.com/store/apps/details?id=com.givepulse.signin

Make Your Donation Platform Work For You

With private charitable contributions reaching an estimated $358.38 billion in 2014, it’s no secret that donation collection and management is a vital facet of how your nonprofit operates. There is no one-size-fits-all system for charitable organizations (or even one-size-fits-most). Picking the right system for your organization will help you make the most out of your supporters generous contributions, as well as make your life a whole lot easier. Below is a comparison of five different platforms, DonorBox, Razoo, GivePulse, NetworkForGood, and Facebook based on priorities, pricing, features, and scalability. Consider the goals of your organization and choose the platform that has the right functionality and price to match your needs.

If you are completely uninterested in the networking and P2P opportunities of the four platforms below, you can utilize Stripe or PayPal directly by either 1) integrating it into your current system or 2) as a “donate” button on your website.

Option 1: If you want to automate the data transfer about your donation history and donor information or keep the workflow of donating seamless for your potential donors, integrating Stripe or PayPal into your webpage and backoffice procedures will some take time and money. Depending on integration costs, in our experience, hiring a consulting firm to do it for you would take around a month and cost anywhere from $2K to $10K.

Option 2: You’ve probably seen “donate” buttons on many websites, and if you have no need for any integration whatsoever this is a good option for you. It is relatively painless and should only take 15 minutes to 2 hours depending on your familiarity with the technology, but there are numerous tutorials and how-tos to walk you through it. This option will allow you to export your donation data as a CSV, but it will be up to you to integrate that data into whatever CRM or other systems you use.

More information on using Stripe or PayPal for donations.


DonorBox

For small organizations that need a low cost system and don’t care for any more additional functionality, DonorBox is the way to go. For medium to larger organizations and anyone focused on growing their donor base, DonorBox will likely leave something to be desired.

Pricing
They are the price leader in the industry: 0.89% platform fee and 2.9% + $0.30 transaction fee, with no monthly fees or annual contract. The platform fee is only charged if your organization reaches $1000 in donations for that month.

Features
Although they do lead in price, their features are fairly minimal by having no management system and few integration options. Below are functionalities and limitations to consider:

  • Offers options to integrate with the SalesForce Nonprofit Sales Pack and Mailchimp but those will cost you extra ($25/month for SalesForce and $8/month for Mailchimp)
  • Form is optimized for user-friendly recurring donations setup
  • No personal fundraising page is supplied, rather you are given an embeddable form
  • No internal donor management system that they provide, but you can export your data as a CSV

Scalability
Low. With no donor management system and limited integration options, DonorBox is not the most scalable system to stick with as your organization grows.


Razoo

If your organization is most interested in a crowdfunding platform to collect donations and not interested in a donor management system or CRM integration, Razoo is the way to go for small to medium nonprofits that may not need multiple admins or have a strong brand yet.

Pricing
Crowdfunding for charity at its best. Razoo provides you with their donation platform for a 4.9% platform fee and 2% + $0.30 transaction fee, with no monthly fees or annual contract.

Features
While the features offered by Razoo are more extensive than those offered by DonorBox when it comes to your fundraising page, they also provide no management system or integration options. Below are functionalities and limitations to consider:

  • Personal  fundraising page, as well as options for embeddable widgets for your website, Facebook, etc
  • Export all of your data as a CSV
  • 10 admin limit for your page
  • Branding options are limited (uploaded pictures/videos and custom URL), meaning it will look and feel more like Razoo rather than your organization
  • No internal donor management system or ways to integrate with your CRM

Scalability
Medium. Razoo offers some specific functionalities to allow you to expand your donations collection, like customizable widgets and the option to set up matching grants once you have found a willing grantor. They can grow better with you than simpler platforms.


GivePulse

For organizations of any size looking to grow, GivePulse is the go-to. They are the price leader when it comes to systems offering donation collection and donor management. For organizations utilizing both donations and volunteers, it will streamline those processes on the same platform. If you are not interested in donor and/or volunteer management or integrating with your existing CRM,  they’re not your best bet.

Pricing
As a donor and volunteer management system, GivePulse offers a variety of services through their platform on both free and paid versions. Organizations can make an account to access their donations collection system for free (no monthly fee or annual contract), and they charge a 1% platform fee and 2.9% + $0.30 transaction fee.

Features
GivePulse can offer a variety of features based on pricing tier so we’ll look at the most cost-effective and least expensive of the five available packages for nonprofits. Below are functionalities and limitations to consider for each:

  • Free
    • Donations and ticketed events can be processed through the platform
    • Offers an internal CRM for donor and volunteer management
    • Embeddable widget for your website, Facebook, etc
    • Export all of your data as a csv
    • 1 admin limit to manage your page
  • Platinum ($138/month, discounted if paid annually)
    • All core features are available
    • Extensive branding options with white-labeling and subdomains (yourbrand.givepulse.com)
    • Open communication so that login is not necessary to message and reply to members of your group (donors and volunteers)
    • Unlimited account admins

Additionally, integration with almost any other CRM is available as an add-on to any pricing tier for $50/month and complete domain masking (no mention of the GivePulse name in your page’s URL) is an available add-on to any tier for $80/month.

Scalability
High. GivePulse offers five pricing tiers for nonprofits ranging from $138/month to completely free with additional add-ons to fit your needs. If your organization wants to start off using the free version offering donations collection and management, but also wants the option of scaling up, it is simple to do. The same is true if you start on a higher tier and would like to scale down.


NetworkForGood

For larger organizations that care more for the advanced functionality of a robust internal management system over cost, NetworkForGood is a solid option. If you don’t want the commitment of a long-term annual contract or the price is out of your range, consider any of the options above.

Pricing
For $79/month, an annual contract, and 3% per transaction, you have access to the NetworkForGood donation page platform. With the three product package for $179/month, you also have access to their peer-to-peer fundraising platform and their donor management system.

Features
Although the prices are on the high end, you definitely get what you pay for with NetworkForGood, like extensive branding options and a strong management system. Below are functionalities and limitations to consider:

  • Customizable donation page specific to your organization’s branding and feel
  • Open fundraising and ticketed events
  • Strong technical support and advice throughout the page creation process
  • Bulk data export and import (with donor management system purchase)
  • Unlimited personal fundraising pages to empower your donors to fundraise for you (with peer-to-peer fundraising system purchase)

Scalability
Medium. NetworkForGood has decent scalability with three different products you can purchase separately or in combination, but adjusting functionality within each product to meet your needs is not quite possible.


Facebook

Rather than functioning as your primary donation platform, Facebook’s “donate” function can augment your existing fundraising efforts. This will make the donation process quick and simple for the over 1 billion Facebook users your nonprofit has access to. Any registered 501(c)3 can apply to accept donations via Facebook, but if you want to stick with one single platform, opt for the “donate now” call-to-action that sends users to your third-party donation platform.

Pricing

There is no contract involved, monthly or annual, and the fees are pretty standard: 2% platform fee to cover operational costs + 3% credit card processing fee.

Features
The Facebook donation function has it’s benefits, like exposure, but restricts integration and data collection. Below are functionalities and limitations to consider:

  • “Donate” button front and center on organization’s page, your posts, and supporters’ posts
  • Simple donation workflow that keeps the donor on one website throughout
  • No integration with third-party platforms whatsoever
  • Data collection limited to name, amount, and email (only if donor opts in)
  • Thank you email and receipt cannot be customized

Scalability
Low to medium. The donation functionality could very well become more easily customized and integrated into your current workflow as it becomes more widely used and Facebook adjusts the program accordingly, but how it looks presently is limited by the facts that 1) there is no option to integrate with your current platform and 2) collection of donor info is severely limited.


Whichever platform you decide is best for your organization, it should make your work easier, not harder. Decide on what your most important priorities are and choose the system(s) catered to those needs. Fundraising is the hard work, collecting donations shouldn’t be. For more information on using GivePulse as a donation platform, reach out to us at support@givepulse.com.